Recruitment
“Businesses today would
rather have people with a good attitude but poor skills, than people
with great skill but a bad attitude”
Sir John Harvey-Jones
And that means finding, recruiting
and retaining the best people, those who exhibit the right attitude
and the right behaviour naturally at all times. Just as importantly,
it also means NOT recruiting those people who do not have
the right attitude and who are unwilling or unable to deliver the
right behaviour.
Research shows
that over 80% of people in the UK are in jobs that do not suit their
natural behaviour
This means that most businesses today
are employing far too many “TGI Friday People” - people who are
naturally unsuited to do the jobs they do. They have to continually
and significantly modify their natural behaviour, are usually below
average performers and often suffer from job-related stress. For
their employers, this means unhappy and de-motivated staff, high
staff turnover, high absenteeism, low productivity and morale, and
a poor work attitude. It can also mean expensive compensation
claims.
On the other hand, people whose natural
behaviour is closely matched to the behaviour required by their
job - or Work Environment - are self-motivated and happy employees.
They enjoy their work, are highly enthusiastic, energetic, productive
and display a good attitude towards their managers, colleagues and
customers.
We can help you
recruit “TGI Monday People”
We will help you define what the ideal
behaviour is for each job, by establishing the behavioural standards
which are the most effective, most of the time. We use superior
processes which requires those who know the job best – incumbents,
managers, executives - to complete an objective Behavioural
Job Analysis starting from scratch.
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We don’t look
at the people currently doing the job.
Instead, we evaluate
the job itself
A well-defined
Behavioural Job Description
sets a standard for evaluating your existing people, as well
as a guide for recruiting new employees. This process often shows
up some important inconsistencies in the way that roles are viewed
by different people within the client organisation.
Once we have helped define the Behavioural
Job Description, we provide you with cost-effective,
accurate, validated and reliable behavioural assessments and psychometric
instruments
that work, and take the guesswork out of identifying and
recruiting the best people who will consistently deliver the outcomes
in every work situation.
Our recruitment tools are effective
with:
-
SUPERVISORY
STAFF
-
ADMINISTRATIVE
SUPPORT STAFF
-
FRONT-LINE
STAFF
-
RETAIL
SALES STAFF
-
CALL
CENTRE SALESPEOPLE
-
CALL
CENTRE CUSTOMER SERVICE PEOPLE
-
CALL
CENTRE HELP DESK
-
STORE
MANAGERS
-
PRODUCTION
& DISTRIBUTION
-
DRIVERS, WAREHOUSE
WORKERS, OPERATORS
-
HEALTH
CARE WORKERS
-
CUSTOMER
SERVICE STAFF
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